• I would like to return/exchange an item. How should I proceed ?

    • Please use a standard post office. Don't forget to attach a shipping cost bill to the package or send a copy via email info@isadoreapparel.com

  • When will I get my refund ?

    • You will get a refund as soon as the package arrives.

  • Which products can I use in lower temperatures ?

    • We offer a wide range of winter clothes from Merino Membrane Shofshell Jackets, Long sleeve jerseys to Thermerino jerseys and a lot more accressories, which help you stay warm during tough conditions.

  • Which size would fit me best ?

    • Please use the sizing guide listed on the website. If you are still not sure feel free to contact us for further information.

  • What should I do in case, the package has not been delivered on time ?

    • Get in touch with us, if the package has not been delivered in one week since the order was placed.

  • I would like to cancel/amend the order.

  • What is the estimated time of arrival (ETA) for a product currently out of stock ?

    • You can sign in for an email notification on the website. Therefore you will be informed when restocked.